25 Lynette Street
Nasdorp Centre, Shop 14
Kilner Park, Pretoria
Frequently Asked Questions
Please read our FAQ before sending us a message.
All warranties are held with the original suppliers of the product. Invoices are issued to clients upon receipt of their order.
All prices you see on the online store are exclusive of all duties and VAT. We will facilitate the process whereby items are cleared through customs. Customers do not have to worry about any of the paperwork, or hassles experienced when dealing with customs we will handle this.
We update the status of all shipments regularly. Once we receive information from suppliers or shippers, we update the status of your order and provide a tracking number if relevant.
Orders on our website can be placed thru our secure online shopping cart system.We accept all major credit cards.
Orders placed online are protected by 128 bit encryption.Please note that all credit card sales will be listed under “Hailstorm, Inc” on your credit card statement.
If you have any additional questions please email us at ORDERS@HAILSTORMZA.COM
We do our best to keep our popular items in stock, however, if something is on backorder, we will usually hold the order until all items are in stock and then send it together.
Please note that we do have live inventory. While we try to note extended backorders for certain items on our site, inventory levels are not always updated 100% of the time. If you have a backorder, you will be notified via email. If you would like to check the availability of an item before you purchase it, you can email ORDERS@HAILSTORMZA.COM
Contact us we'd love to help
Please email us at: STORE@HAILSTORMZA.COM
Or Call us on: 012-754 0777
In case of Unresolved problems
In case of complaints that can’t be resolved with the store please mail one of the owners.
firstname.lastname@example.org or email@example.com